Protect and return
your phone with us
How to protect your phone?
Only 3 steps — and it will be saved:
Go to your Personal account on website
Set up and manage your phone protection remotely
In case of phone lost, we will find and return it — or provide a financial compensation
step 1
Install the app
Go through the quick registration and set up necessary features
step 2
Activate return and compensation services
step 3

What is included in service

Block the lost device via your Personal account or call center

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Receive phone location data by timer or online request

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Remove data from phone's internal storage and SD card using a command from Personal account

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Receive the photos from lost phone's cameras during the unblock attempts

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Remotely activate an alarm on the device at maximum volume

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When we find your lost phone we organize all return processes

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In case if your phone is not found within 14 days, we provide you with financial compensation

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Remotely activate an alarm on the device at maximum volume

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Set up wallpaper with return information that will be displayed on the screen of your blocked phone

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Add the app to the quick access menu for visual attraction of finder's attention

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Receive phone location data by timer or online request

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When we find your lost phone we organize all return processes

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In case if your phone is not found within 14 days, we provide you with financial compensation

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Subscriptions and prices
Subscription
• Compensation:
5,00 UAH/week
Online
None
Subscription
• Compensation:
9,00 UAH/week
Start
• Return service
2 500 UAH
• Remote blocking
• Data removal
• Photo capture
• Sound alarm
Subscription
• Compensation:
12,00 UAH/week
Smart
• Return service
5 000 UAH
• Remote blocking
• Data removal
• Photo capture
• Sound alarm
• Remote blocking
• Data removal
• Photo capture
• Sound alarm
• Geolocation determination
• Geolocation determination
• Geolocation determination
• Return service
What if the phone is lost?
Inform a call-center at 0 800 406 911
Activate an alarm
Block or limit access to the information
Determine your phone's geolocation
If you don't have access to Personal account, we will quickly activate phone's protection.
If the phone is near, you will hear it — the alarm will be played on the maximum volume.
You can do it in one click — via Personal account or 24/7 call center.
Try to return it as soon as possible — by yourself using a Personal account, or by calling our call center.
Common questions
What is a Personal account and what it is used for?
Personal account is an important part of the service - it is used to control your phone's protection. It is automatically created at vf.radarsmart.com.ua for every subscribed customer.
In Personal account, you can:
1) Modify and add information in your user profile;
2) Track the real-time location of your phone on the map and review the history of tracked locations;
3) Activate the screen locking and sound alarm on the phone in case of its loss;
4) Receive and review the photos got by a photo capture function from cameras of the lost phone;
5) See the service use history including sent and performed requests.
As you can see, Personal account will help you to find and protect your phone as fast as possible and to be on the track with its protection.
How does the remote locking works?
When the phone is lost, first of all, we recommend to lock its screen. For Android devices, you can do it by contacting us or by yourself - you can lock the phone remotely from your Personal account and set up a unique one-time password for unlocking. Right after, a protection lock screen will be displayed on the locked phone: it will contain device ID, our support contacts and request to return a phone for reward. For iOS devices, we recommend using iCloud device locking and after this, inform us about the phone loss.
How does the geolocation determination works?
For Android devices, you can set up the frequency of phone geolocation determination in app settings, in both regular and locked states. For iOS devices, this function is available in Personal account. Also, in Personal account, you can get a realtime phone location and review the phone's location history.
What reward will be granted to the finder and who will provide it?
RADARME provides a reward, so you don't have to worry about it. For return, we suggest three types of reward to select for a person that found a phone:
• A money transfer to the card or via mail in amount of 400 UAH;
• Mobile account replenishment on 400 UAH;
• Activation of «Smart» subscription of RADAR Smart service for free for 18 months.
A person that found a phone can refuse the reward and agree to transfer it to the charity - in this case, RADARME obliges to perform the money transfer.
How many times my phone can be lost and company will handle its return?
We don't have the restrictions for the number of times we will perform the return of your phone within the service duration period. We fix the statistics of our clients losses and usually, the phones are lost no more than 1-2 times a year. But in some exceptional cases, RADARME has the right to limit the number of service provision to the customer.
In what case I will receive a financial compensation?
If you activate «Start» or «Smart»subscription, it includes a compensation service. It means that if your phone is lost and not found within 14 days, you will receive a financial compensation according to your subscription. Just don't forget to inform us about the loss at once.
Compensation will be granted in case if the app was installed on the lost phone and the customer provided the required documents.
The list of the documents:
• Passport and ID copies;
• Warranty card copy or a photo of lost phone package with IMEI - it is required to confirm that you are the owner of the phone;
• Extract about the registration of URPI (Unified Register of Pre-trial Investigations) request.
After you send the documents, you receive an application where you need to fill out the bank details for compensation transfer, and the set of these documents is sent to the insurance company. Financial compensation is provided to the customer within 10 days from the moment when the set of documents is sent. Money transfer is performed by "GLOBAL GARANT" LLC to customer's bank account.
Only one step left — download it!
Download the app to your phone and don't worry about its safety.

To get the application, follow the suitable link: